Class Schedule

BUS245: Customer Satisfaction Strategies

BUS245: Customer Satisfaction Strategies - 4 Hours

This course provides a study of the factors influencing consumer and organizational decision-making based on customer satisfaction. Students will understand the costs and benefits of effective customer satisfaction programs and model programs that can be used to acquire and retain customers.

Sections Offered

2018 Spring Term (February 26th, 2018–May 20th, 2018)
Course Section Instructor Location Time
BUS245: Customer Satisfaction Strategies DF Fowler, Nick J. 501 M,W 12:30pm–2:15pm;
Flex Learning

Number of classes: 1