Class Schedule

BUS245 Section D - 2014 Spring Term

BUS245: Customer Satisfaction Strategies - 4 Hours

Prerequisites: BUS204, HUM110

A study of the factors influencing consumer and organizational decision-making based on customer satisfaction. Students will understand the costs and benefits of effective customer satisfaction programs and model programs that can be used to acquire and retain customers.

Bruce White

Bruce White
Title: Adjunct Faculty
Dept: Business Administration
Office: (not available)
Phone: (309) 692-4092
Fax: (309) 692-3893

Section Information

Section: D
Format: On-Campus
Time: M,W 10:05am–11:50am
Room: 504
Seats Filled: 4 of 10

Sections Offered

2014 Spring Term (February 24th, 2014–May 18th, 2014)
Course Section Instructor Location Time
BUS245: Customer Satisfaction Strategies D White, Bruce 504 M,W 10:05am–11:50am

Number of classes: 1