Class Schedule

BUS245 Section E - 2014 Fall Term

BUS245: Customer Satisfaction Strategies - 4 Hours

A study of the factors influencing consumer and organizational decision-making based on customer satisfaction. Students will understand the costs and benefits of effective customer satisfaction programs and model programs that can be used to acquire and retain customers.

Bruce White

Bruce White
Title: Adjunct Senior Instructor
Dept: Business Administration
Office: (not available)
Phone: (309) 692-4092
Fax: (309) 692-3893
Email: bwhite@midstate.edu

Section Information

Section: E
Format: eLearning
Time: eLearning
LMS: Joule
Seats Filled: 11 of 20

Sections Offered

2014 Fall Term (August 18th, 2014–November 9th, 2014)
Course Section Instructor Location Time
BUS245: Customer Satisfaction Strategies E White, Bruce Joule eLearning

Number of classes: 1

2014 Winter Term (November 10th, 2014–February 15th, 2015)
Course Section Instructor Location Time
BUS245: Customer Satisfaction Strategies E White, Bruce Joule eLearning

Number of classes: 1