BUS245 Section E - 2017 Fall Term
BUS245: Customer Satisfaction Strategies - 4 Hours
This course provides a study of the factors influencing consumer and organizational decision-making based on customer satisfaction. Students will understand the costs and benefits of effective customer satisfaction programs and model programs that can be used to acquire and retain customers.
|Phone:||(309) 692-4092 x2340|
|Seats Filled:||15 of 20|
|Customer Service: Career Success Through Customer Loyalty, 6th Ed.||Timm||9780133056259||$95.00||Yes|