Class Schedule

BUS245 Section AE - 2017 Winter Term

BUS245: Customer Satisfaction Strategies - 4 Hours

This course provides a study of the factors influencing consumer and organizational decision-making based on customer satisfaction. Students will understand the costs and benefits of effective customer satisfaction programs and model programs that can be used to acquire and retain customers.

Jodie Bullock

Jodie Bullock
Title: Director of Business Administration
Rank: Associate Professor
Dept: Business Administration
Office: 302
Phone: (309) 692-4092 x3020
Fax: (309) 692-3893

Section Information

Section: AE
Format: Arranged
Time: Arranged
LMS: Moodlerooms
Seats Filled: 1 of 1

Sections Offered

2018 Spring Term (February 26th, 2018–May 20th, 2018)
Course Section Instructor Location Time
BUS245: Customer Satisfaction Strategies DF Young, Brian 501 M,W 12:30pm–2:15pm;
Flex Learning

Number of classes: 1