Class Schedule

BUS245 Section DF - 2018 Spring Term

BUS245: Customer Satisfaction Strategies - 4 Hours

This course provides a study of the factors influencing consumer and organizational decision-making based on customer satisfaction. Students will understand the costs and benefits of effective customer satisfaction programs and model programs that can be used to acquire and retain customers.

Dr. Brian Young

Dr. Brian Young
Title: Faculty
Rank: Instructor
Dept: Business Administration
Office: 232
Phone: (309) 692-4092 x2320
Fax: (309) 692-3893
Email: bjyoung@midstate.edu

Section Information

Section: DF
Format: Flex Learning
Time: M,W 12:30pm–2:15pm,
Flex Learning
LMS: Moodlerooms
Room: 501
Seats Filled: 10 of 20