BUS245 Section DF - 2018 Spring Term
BUS245: Customer Satisfaction Strategies - 4 Hours
This course provides a study of the factors influencing consumer and organizational decision-making based on customer satisfaction. Students will understand the costs and benefits of effective customer satisfaction programs and model programs that can be used to acquire and retain customers.
|Phone:||(309) 692-4092 x2320|
|Seats Filled:||10 of 20|